Cotham Road Estate
Gordon Street and Leonard Street, Whitehorse Road and Wolseley Crescent
If you choose the "Paper Only" option, you will receive an unframed print of your order. The paper we use to print on is 250 GSM museum-quality, thick, durable, matte paper (non-reflective & non-glossy). The inks we use are high-quality and UV protected, they will last a lifetime.
This option is commonly chosen by those who wish to frame the design themselves.
Packaging: "Print Only" orders are shipped flat between ultra-tough cardboard sheets. B1 and A0 sizes are shipped carefully rolled in tubes.
If you choose the "Stretched Canvas" option, your order printed of high-quality canvas material, gallery-wrapped and stretched around a wooden frame.
We use premium-grade, 360gsm canvas material.
Gallery-wrapped on a 3cm deep wooden frame.
Stretched Canvas orders arrive ready to hang.
There is an option to have your "Stretched Canvas" framed. This is commonly called a "Floating Canvas" style. There is an example photograph of what this looks like in the product image section above (the 7th product image, showing the Dark Oak frame around the Stretched Canvas). You can choose between a "White", "Black" or "Dark Oak" colour frame. "Light Oak" is not available as a colour option for "Stretched Canvas".
Please note that "Stretched Canvas" orders take 2-3 business days longer than our normal fulfilment timeframes and are sometimes sent with couriers other than Australia Post.
If you choose this option, we will print your order to the same specifications described in the "Print Only" section. After printing, your order will be professionally framed. Our frames are made from wood, are flat-edged and come with a plexiglass window (plastic glass). This is to prevent breakage while in transit.
"Without Mat Board"
means that the design will fill the frame window, edge-to-edge. There is an example photograph of what this looks like in the product image section above (the 2nd product image).
"With Mat Board"
means that there will be a high-quality, white coloured mat board inserted into the frame. The mat board gives the design a white boarder along the inside edge of the frame. The design will fill only the window inside the mat board. There is an example photograph of what this looks like in the product image section above (the 5th product image).
A3 frames measure 32x44cm, have a 2.5cm width and a 2.5cm depth.
A2 frames measure 44x61cm, have a 2cm width and a 2.5cm depth.
A1 frames measure 61x86cm, have a 2cm width and a 2.5cm depth.
B1 frames measure 72cm x 102cm, have a 2cm width and a 2.5cm depth.
All frames arrive ready to hang. We do not offer A0 size frames.
"Framed Prints" are available in either "Black", "White" or "Light Oak". "Dark Oak" is not available as a colour option for the "Framed Print" option.
Sapien Creations offers free delivery as standard within Australia.
Your order will be dispatched within 3 working days of receiving payment (Monday-Friday, excluding Victorian Public Holidays) and you should expect to receive it 1 - 5 days after dispatch, depending on your distance from Melbourne.
We send exclusively with Australia Post and provide tracking numbers for all orders.
In the very unlikely event that your item is lost or damaged during transit to you, then WE are responsible and will either issue a full refund or replacement. If you have not received your item within 10 working days of ordering, please be in touch and we will do our best to help.
Free "No-Fuss" Returns:
If for any reason you would like to return the artwork that you have purchased, you may do so within 7 days of receiving your order. This includes change of mind.
If you'd like to return an order, please email us at email@example.com or call us on 1800 512 280 and we will send you a free return shipping label.
We Guarantee 100% Product Satisfaction & Safe Delivery -- Or Your Money Back.